Shipping Policy1
Shipping Policy
Who We Are
Global Shopping, LLC (“we,” “us,” or “our”) operates the website iBhejo.ae (the “Site”).
Our goal is to provide a seamless, reliable, and transparent shipping experience to ensure your complete satisfaction. Below you will find detailed information about our shipping process.
Shipping Costs
Free Shipping:
We proudly offer free shipping on all orders within our delivery areas.
Shipping Range
Delivery Area:
We currently ship within the UAE.
Future Expansion:
We are actively exploring opportunities to expand our delivery areas to additional countries.
Order Processing Time
Processing Time:
Orders are processed within 3–5 business days (Monday to Friday).
Cut-off Time:
Orders placed before 10:00 PM (GST) will begin processing the same business day.
Orders placed after this time will be processed on the next business day.
Non-Processing Days:
Orders are not processed on weekends or public holidays.
Delivery Time
Estimated Delivery Time:
Orders typically arrive within 10-12 days after processing, depending on the destination.
Please note that delivery times may vary due to weather conditions, carrier delays, or peak shipping seasons.
Shipping Process
Courier Services:
We use our own network of reliable and trusted carriers to ensure safe and timely delivery.
Tracking Information:
Once your order has been shipped, you will receive a confirmation email containing your tracking number so you can monitor your shipment in real time.
Lost or Damaged Items
Damaged Orders:
If your order arrives damaged, please contact us within 1 day of delivery. We will promptly investigate and arrange a replacement or refund if applicable.
Lost Orders:
If your order has not arrived within the expected timeframe, please contact us so we can initiate an investigation with the shipping carrier.
Returns
For detailed information regarding returns and refunds, please refer to our Return and Refund Policy available on our website.
Contact Us
Business Name: Global Shopping LLC
Email: support@ibhejo.ae
Phone: +971 800 0321373 (UAE Toll-Free)
Website: www.ibhejo.ae
USA Registered Address: 224 61st Street, West New York, NJ 07626 USA
UAE Processing, Fulfillment & Returns Center: eshipper UAE, Warehouse #11 Street 24 - Al Qouz Ind.fourth - Dubai - United Arab Emirates
Business Hours:
Monday to Friday – 9:00 AM to 5:00 PM